Enhanced Health & Safety Measures - Learn More

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Frequently Asked Questions

We are always happy to help our guests, but you may find what you need here in the frequently asked questions.

For the optimum experience we suggest arriving 20 minutes prior to your scheduled service. Arriving late will decrease your relaxation time and overall effectiveness of your treatment (waxing and salon services excluded).

Our changing areas are equipped with lockers and keys. You may keep all personal belongings in a locker and take the key with you to the treatment room. Simply return your key to the locker when you're done. We request that you please leave all jewelry at home. We are not responsible for lost or stolen items.

DePasquale has a full-service cappuccino bar where clients can enjoy cappuccino, espresso, coffee, herbal teas, juices and mineral water as well as fruit, finger sandwiches and other snacks with our compliments.

Most treatments are performed without clothing. Our therapists will drape your body with linens so that you never feel exposed. Our locker rooms provide an array of amenities including robes, slippers, and disposable undergarments. However, the choice is yours. Wearing undergarments is perfectly acceptable if it makes you feel more comfortable.

Any gratuity a client leaves is greatly appreciated. Envelopes are provided for gratuities and an ATM is provided in the salon for your convenience.

A day at DePasquale The Spa is the perfect way to let go while living it up in grand style. Whether it's an escape for a day with friends, wedding shower, bachelorette party or corporate event, we can help. Please speak to our Party Coordinator for more information.

In the event a client needs to cancel an appointment, she/he must do so at least 24 hours before the scheduled service. Failure to do so will result in an automatic charge of 50% of the cost of the service cancelled.

Children under 10 are not permitted in the salon or spa unless they are receiving a service. Any child under the age of 18 receiving a spa service must have a consent form signed by a parent or guardian. Hair services for children up to age 13 are offered at DePasquale Kids.

For optimal results, we recommend that you do not shave the area that you want to wax for at least three weeks prior to service. Be advised that we need to know if you are using any products from a dermatologist, such as Retin-A, Differin, Accutane or Glycolic products. DePasquale does not recommend that you have any waxing services if you are using these products. However, tweezing and threading are available service alternatives.

Here at DePasquale we respect your privacy and have created a space especially for you.

With today's lace fronts and monofilament caps, no one will be able to tell the difference.

People want styles that aren't that different from their own color, density and length. We find the density factor is a major component in finding a style that feels like you. If your natural hair is thin, you won't feel comfortable with a thick, heavy head of hair, and vice versa. We recommend the purchase of two wigs so that you may alternate having them cleaned and styled.

A raw wig is a natural hair piece that is long, straight and full.

It requires a custom cut from your stylist.

Human hair is the most natural, and can be cut, colored and curled to your desire. Human hair is very durable. It is like your own hair, but does not benefit from the scalp's oil production, so a human hair wig needs to be conditioned often. Human hair is always more expensive with origin of hair a major factor.

Synthetic hair has come a long way in recent years. In some cases it is hard to tell the difference. What is most appealing is that it can often be worn right out of the box with little or no styling. The fibers have a memory for wave, curl, and volume, it bounces back with little to no effort no drooping or frizzing. The downside is that there is no versatility, it can not be styled to look any different. Only heat friendly synthetic hair is heat suitable.

Synthetic hair is less durable and less expensive than human hair.

It is a good idea to give your scalp at lest 12 hours a day to breathe, so we encourage sleeping au natural. We also encourage regular scalp treatments to help strengthen the hair follicles that are dormant.

Wearing a wig for the first time is very much like trying anything new.

Think of your wig as a fashion accessory. Comfort begins with a good fit because everyone's head has a shape unique to that person. All wigs come with either Velcro or clips which allow you to adjust the cap to your comfort. Each wig has a hand knotted hairline featuring "new hair" growth that can be lightly teased and lifted for a completely natural looking hairline. During your consultation your artist will assist you with choosing the right wig for you.

In selecting your perfect color and to achieve natural harmony between your complexion tone, hair color and eye color, generally shades darker than your natural color will pale the face while shades significantly lighter than your natural color tend to wash out your complexion. As you age, slightly lighter shades will lift your complexion and brighten overall appearance. Our Artists will guide you in choosing the color right for you.

Hair loss typically begins anywhere from 7 to 14 days after the initial treatment. Long hair tends to fallout quicker because of the weight. If you prefer a gradual approach, we recommend getting a shorter cut first, so you can ease into it.

Most insurance companies have a cranial prosthetics provision for wigs.

There is a very personal timeline attached to this question. Some women feel confident with a short pixie Mia Farrow cut which can occur in a few short months, while others will wear their wig for over a year until they feel more secure.

The length of time that your wig will last is determined heavily by how you care for it.

The DePasquale Loyalty Rewards Program has been designed to show our appreciation by awarding points which can be redeemed on boutique purchases and salon/spa products. Please see our guest services for details and view how to earn points here

It has always been our goal to offer every guest a beauty and wellness experience in an impeccably clean and safe environment. Please view our enhanced health and safety measures here.

What to Except

We are happy to offer curbside pickup for our guests. Shop for our coveted Gift Card, your haircare and beauty needs on our website. To select curbside pickup, simply email or call us.

While we are currently accepting in-salon appointments and have enhanced health and safety measures in place, we understand that there may be scenarios where our guests are advised to stay home. For this reason, we have designed a "Re-growth Rescue Kit" which will keep hair color up-to-date and will help our guests to feel pampered from the comfort of their own homes.

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